Loyalty is not a
programme. It's a
business outcome.
Boltzmann Loyalty is an enterprise-grade loyalty and rewards platform for organisations that take customer and channel-partner engagement seriously. It powers B2C loyalty for retailers, hospitality groups, and consumer brands — and B2B incentive programmes for manufacturers and enterprises managing dealer, distributor, and channel-partner networks. Fully configurable, deeply integrated, and backed by two decades of loyalty expertise.
The problem with most loyalty programmes
Most organisations collect customer data. Very few use it effectively. Points are issued, but redemption is cumbersome. Campaigns are created, but they reach the wrong customers at the wrong time. Reports exist, but the insights that should drive decisions stay buried — so the programme costs money to run but delivers little measurable return. Boltzmann Loyalty is built to change that: build accurate customer data, run intelligent programmes, automate communication, and measure what is actually working — in one connected platform.
For retailers, hospitality groups, cinemas, and consumer brands that want to build lasting relationships with their customers.
Everything a consumer programme needs
Program Configuration
Fully configurable — not a fixed template your programme has to fit into. Define tiers, earn rules, and rewards around your customers and objectives.
Customer Management
A single, complete record for every member, accessible instantly at the point of service.
Communication & Campaigns
Reach the right customers at the right time, with targeted campaigns and precise segmentation.
Portal, App & Agent Loyalty
A full self-service experience for members — and a dedicated agent programme for hospitality bookers and channel partners.
Reports — 30+ pre-built
The insight to run the programme: who your best customers are, what brings them back, and what is eroding spend.
For manufacturers, FMCG companies, and enterprises that depend on dealer and distributor networks to reach the market — and need those networks motivated, engaged, and performing.
Incentivising a dealer or distributor network is fundamentally different from a consumer programme. The volumes, the relationship dynamics, and the stakes are all higher. A poorly designed dealer incentive does not just underperform — it creates resentment in the network you depend on. Boltzmann Loyalty's B2B module connects to your ERP and billing systems, automates point calculation on actual transaction data, and gives dealers a self-service portal to track performance and redeem rewards — without your team managing it manually.
Built for the complexity of channel networks
Programme Configuration
Manage your entire channel network and define exactly how partners earn — by volume, range, or target achievement.
Integration
Points calculated automatically from real transaction data — no manual entry, no reconciliation.
Dealer Portal
Self-service for dealers and distributors — visibility and redemption without your team in the loop.
Communication & Campaigns
Run targeted incentive campaigns and keep the network informed automatically.
Reports
Network-wide visibility into performance, accrual, and redemption.
More than software — expertise
Boltzmann does not just provide the software. For organisations that want expert support designing and running their programme, our consulting team brings two decades of loyalty experience to the engagement.
Programme design
Structuring the right earn-and-burn model, tier architecture, and rewards proposition for your customer or channel base.
Process flow design
Mapping data collection, point accrual, redemption, and integration with third-party systems including PoS and mobile apps.
Implementation & training
End-to-end setup and training for your operational team.
Programme monitoring
Ongoing oversight of registrations, spend, redemption patterns, and anomalies.
Communication strategy
Advising on SMS, email, and mobile app integration to maximise engagement.
Reporting & KPI analysis
Regular reporting focused on the metrics that indicate programme health and ROI.
Periodic audits
Data review to identify misuse, anomalies, or programme drift before they become problems.
Stakeholder reviews
Structured periodic reviews with your leadership to assess performance, agree improvements, and plan ahead.
Why Boltzmann for loyalty
We have been building loyalty software for the last two decades, for clients running large, complex programmes with hundreds of thousands of members. We understand what a loyalty programme needs to do in practice, not just in theory — and we build software that reflects that. Whether you are launching your first programme or replacing a system that is not delivering, we will help you do it right.
Build a loyalty programme that delivers
Whether you are launching your first programme or replacing one that is not delivering, we will help you do it right.